Browse through our frequently asked questions to find information about our hotel in Pigeon Forge.
Do you have questions about check-in, check-out, amenities, transportation, or other topics related to our Pigeon Forge hotel? You can find the answers to your questions below to help you plan the perfect stay in Pigeon Forge at The Inn on the River. If you don’t see your question, feel free to reach out to us and we’ll be happy to help!
Do you require a deposit?
Guests paying with cash or through a third party are required to leave a $100 deposit for incidentals upon check-in. Deposit will be released upon check-out.
What time is check-in and check-out?
Check-in time is after 4 pm and check-out is by 11 am. If your room is ready before 4 pm, you are more than welcome to check-in early but during the busy season (April through October) please understand that check-ins will most likely be exactly at 4 pm.
Are you pet friendly?
No.
Do you allow smoking?
No. You are, however, welcome to smoke at one of our 3 designated smoking areas away from the hotel.
Do you offer a complimentary breakfast bar?
Yes! We serve our hot and cold breakfast bar daily from 7 am to 10 am. The breakfast bar consists of scrambled eggs, biscuits, gravy, sausage, grits, muffins, toast, bagels, English muffins, oatmeal, yogurt, cereal, and a waffle station.
Do you have handicap-friendly rooms and offer handicap amenities?
Yes, we have both riverside and parkingside handicap-friendly rooms, each featuring a single queen bed, raised toilets, and grab bars in the shower. We also offer a pool assistance lift, wheelchairs, shower chairs, toilet risers, TDD phones, and braille signs throughout the hotel.
Is The Inn on the River kid friendly?
Yes, we have many complimentary amenities for kids to enjoy. Pool toys, games, welcome bags, and kid events are offered throughout the year.
Do you have a pool? If so, what are the hours it is open?
Yes, we have both an outdoor pool and an indoor pool with a family-size hot tub.
Both our indoor pool and outdoor pool are open daily from 9 am to 10 pm.
Do we need to use our room towels for the pool?
No, we provide pool towels located in both the indoor and outdoor pool area.
Do you provide internet access?
We have complimentary WiFi throughout the entire hotel, including the lobby, pool areas, picnic areas, conference room, and guest rooms.
Do you have an on-site guest laundry room?
Yes, our on-site guest laundry is open 24 hours a day, 7 days a week.
Do you have balcony rooms?
Yes, The Inn on the River offers 128 beautifully decorated rooms, half featuring either a private balcony or a patio on the river.
Do you have an on-site gym?
No; however, we are within walking distance to the Pigeon Forge Community Center which features a state-of-the-art gym.
Do you offer room service?
Not at this time; however, we do sell a variety of gift baskets, and some include food.
Is there a charge for long distance phone calls?
No, all local or long distance calls are free of charge.
Is your hotel located near a trolley stop?
Yes, we have a trolley stop located right in front of our hotel that runs approximately every 15 minutes. Visit www.cityofpigeonforge.com/routes-and-schedules.aspx for trolley times and other information.
